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Please enter your discount coupon in the checkout page, underneath the products in your cart.

No. Promotion and discount codes cannot be combined.

Absolutely. Are you are interested in buying gifts for your office? Looking for a bunch of special birthday presents? If you want to buy in bulk from us, contact our customer support team and we will offer you a generous discount, expedited shipping and other perks. 

We ship to most countries around the world. If you are in doubt about whether we can ship to your country, please contact us before you buy. 

You will receive your Tracking Number usually within few days from your order. Check your email. Contact us at: support@voe21.com if you haven't received your tracking number after 3 business days.

Use below links to track down your parcel(s).

https://www.17track.net/

https://global.cainiao.com/

https://www.usps.com/ (for US customers only)

http://www.sf-express.com/

Please notice that it's normal for tracking data not to update all the time. There might be even 10 days while there isn't any new data on the Track Order page.

Usually we don't receive any data from the shipment carriers while the order is on the way from the origin country to the destination country. You'll tracking code will be updated more frequently once the package is in it's destination country.

Please be patient with your order and notice our average shipping times before contacting us at support@voe21.com.

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

You can also check our online order tracking page.

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.

If for any reason whatsoever your items do not arrive within 45 business days from the purchase date, please contact support@voe21.com.

Average shipping times:

US/CAD/AUS: 7-21 days

Europe & Worldwide: 14-45 days

Please allow up to a max of 45 business days for the items to arrive. If your order hasn't arrived in the estimated delivery times, please contact our support team at support@voe21.com.

Voe21 ships worldwide every day. Shipping is available for most all around the world.

This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.

Most orders will be available for a pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.

We offer FREE Shipping worldwide!

Our warehouses are located in China & United States. Most orders are shipped from China. If you need more information about this, please contact us at support@voe21.com.

All items are subject to a handling period before they are dispatched.

90% of orders leave the warehouse within 1-3 days of payment.

We will notify you by email when your items have been shipped.

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