FAQ

Ordering From Us

I RECEIVED A DISCOUNT COUPON FROM YOU, HOW DO I USE IT?

CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?

DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?

DO YOU SHIP TO MY COUNTRY?

Order Tracking

HOW DO I CHECK THE STATUS OF MY ORDER?

MY TRACKING NUMBER IS NOT WORKING

THE TRACKING INFORMATION IS NOT UPDATING

HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER YET.

Shipping & Delivery

MY ORDER DIDN'T ARRIVE ON TIME, WHAT SHOULD I DO?

HOW LONG DOES SHIPPING & DELIVERY TAKE?

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

HOW IS THE PACKAGE BEING DELIVERED?

TRACKING SAYS THE PACKAGE WAS DELIVERED BUT I HAVEN'T RECEIVED IT

HOW MUCH DO YOU CHARGE FOR SHIPPING?

FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?

HOW LONG DO I WAIT UNTIL MY ORDER IS SENT OUT?

Payments

WHICH PAYMENT METHODS DO YOU ACCEPT?

HOW SECURE IS MY PERSONAL INFORMATION?

WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?

After Purchase

I'VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKED A WRONG SIZE/VARIANT! CAN I CHANGE IT?

I'VE PLACED AN ORDERS WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?

I PLACED AN ORDER BUT NEVER RECEIVED A CONFIRMATION EMAIL. WHAT DO I DO?

CAN I CHANGE MY SHIPPING ADDRESS?

MY PACKAGE IS STUCK IN CUSTOMS. WHAT CAN I DO?

Returns / Refunds

WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?